POLICIES & TERMS OF SERVICE

5-day PUBLIC TOUR cancellation policy:  This does not include Private tours & special WEATHER POLICIES APPLY-see below
**ALL CANCELLATION AND RESCHEDULE REQUESTS MUST BE MADE BY EMAIL: sedonaufotours@gmail.com
Cancellations for groups of 6 people or less are accepted up to 5(five) days prior to your tour date for a full refund. 
Cancellation Fee for short term cancellation: If a traveler wishes to cancel within the standard (5-day) time period up to 3 days prior to your tour, this will hold a 50% cancellation fee and only 50% of your total booking will be refunded. 
Groups of 7 or more people: Cancellations are accepted up to 10-days prior to your tour date for a full refund. If cancellations are requested within this time period a 50% cancellation fee will be deducted from your refund.

 

RESCHEDULES: Reschedules of your tour date are accepted up to 3 days(72 hours)prior to your tour date. No refunds or tour fee differences will be refunded if a guest chooses a reschedule date with a lower rate. If a guest wishes to reschedule to a date that has a higher ticket price, the difference will be charged to the guest at the time of rescheduling.

 

PRIVATE TOUR & GROUP CANCELLATION & REFUND POLICY: 
Private tours may be cancelled up to 30-days prior to your tour date for a full refund. Cancellation requests within the 30-day window will have cancellation fees: 30-15 days prior to your tour date(fee is 50% of your total booking). 14-7 days prior to your tour date (fee is 75% of your total booking). Any cancellation requests from 6 days before to the current day of your tour ARE NON-REFUNDABLE.

 

WEATHER POLICY: TOUR CREDITS WILL NO LONGER BE ISSUED
We will do our very best to operate each night's tour, however, there are rare cases that even after checking in and getting out to our tour location weather can change for better or worse. If a tour is started but cannot be finished OR is stopped early due to weather or safety concerns, guests will be refunded 50% of their total booking to the original form of payment used. If tours are cancelled prior to check in, a full refund will be provided. 
TOUR CREDITS WILL NO LONGER BE ISSUED. Cancelling a tour is at the sole discretion of the tour guide or owners.

 

MORE INFO: Should a day present with inclement weather issues, we will monitor the weather and we MAY call/text you at 30-60 minutes prior tour time to confirm the tour or check-in, reschedule for an alternate night, or provide a waitlist booking or full refund if future availabilities are previously sold out. Please make sure you have "OPTED IN' for text messages when you book as this is how we communicate updates to our travelers.
UFO Tours are only conducted with 30% or clearer skies, no rain, snow, dust in the wind, low temperatures, or heavy wind advisories unless we have a large company group and then we may at our discretion attempt to do the tour. We also may cancel a tour at our discretion if temperatures have dropped below a safe level. Tours are no longer operated during the week of a FULL MOON due to the intensity of the light and damage to a guests eyes or our equipment. 
PLEASE DRESS WARMLY DURING WINTER MONTHS AS IT DOES GET VERY COLD IN SEDONA. JACKETS, GLOVES, SCARVES ETC ARE RECOMMENDED. 

NO-SHOWS: NO REFUNDS ARE PROVIDED FOR TRAVELERS WHO MISS THEIR CHECK IN PERIOD, ARE LATE, OR DO NOT SHOW UP. 
Should a traveler or group of travelers arrive after the designated check-in time stated on your booking confirmation and/or reminder text, & we have already left, this is considered a "No-Show" and no refund shall be provided. The tour leaves will all checked in guests prior to the "START TIME" indicated on your ticket. The traveler(s) also understands and agrees that they will not be permitted on tour if they are not properly checked in during the allotted time of 15-30 minutes prior to the tour time stated on your booking confirmation email. 
Travelers that do not arrive to the tour on the evening booked are considered a "no-show" unless they call in advance to alert us to their ETA or late arrival. No show bookings are not provided a refund as the traveler then waives their right to the tour experience.

DISCOUNTS AND/OR GROUP TOURS: A group tour is 6 or more people on a booking. If your tour is booked as a company, with a group representative, or a travel agent all sales are final as groups are provided with discounted rates. When using a discount code, coupon, or third party booking system all sales are final due to the discounted rate. If you have questions please contact us for more details before booking.
 

​​UFO/Stargazing/Sunset Tours: These tours rely on at least fairly clear skies(This can be as little as 30-30% clarity), little to no moisture or heavy wind to operate. We will not operate tours when a concern of temperature exists. For this reason we MAY postpone, reschedule, or cancel during a tour if that poses a significant safety concern to our travelers. 

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HOLIDAYS SEASONS: For 2025 we will not be operating tours on specific Holidays. Please see our current calendar for availability. ​

 

MINIMUM TRAVELER REQUIREMENTS:

Our UFO & Stargazing tour has a minimum traveler requirement in place to operate this tour. If there is any night that presents with under our minimum, a tour may be cancelled or rescheduled to fill other existing scheduled tours. If for some reason a guests tour is cancelled for this reason and they are not available to reschedule to another night, your booking will be cancelled and a full refund will be provided within 14 business days. 

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SEASONAL RATES & BOOKING POLICIES

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BOOKING POLICIES/CANCELLATION/REFUND POLICY 2024:

 As a small business we will be unable to provide refunds for cancellations or weather beyond our control.  For this reason we have instituted a 5 year booking credit or an exchange of tour experience for any traveler experiencing emergencies that may result in them having to cancel or postpone their tour experience. These terms & conditions are stated in 2 places on the booking platform BEFORE you finalize your booking. They must be agreed to with a digital signature.  Exceptions may be made on a case by case basis.

Thank you for supporting small business.

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Chargeback Policy

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CHARGEBACKS: If a customer files a chargeback after they have already agreed to the weather, cancellation, and/or refund policies provided before, during, and after booking a tour, a minimum 30% administration fee(calculated on the total cost of the booking) will be assessed to a customer's account and an invoice will be sent to the customer. Chargebacks cost a business hours of administrative time to gather information pertinent to each case. If you have a concern as a customer or if someone used your credit card fraudulently please contact us directly as soon as you recognize the fraudulent charge. 
If a chargeback is won by the customer on false pretenses, please be advised that legal action will be pursued including any and all fees and will become the customer's responsibility. Gift cards or tour credits provided to a customer will become null and void and will not be redeemable for future tours or products.  If a customer has filed a chargeback and has received actual physical products or an e-gift card this is considered theft and will be prosecuted to the full extent of the law.

Note to customer: 

Unfortunately due to increased dishonesty in purchasing tours & product in our shop we have been advised to institute this new policy. All policies about tours and sales of product is outlined here and customers have access to it before purchasing. 

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